Help

Do I need to register to use the site?

No. Not at all. However, there are benefits to doing so, such as storing saved searches and repeat ordering. Registering your details is a breeze and your details are will be safe and sound. We can keep you up to date with what's happening at Takeawayplanet.com including exclusive special offers and new outlets in your area.

Placing an order

Placing an order is simple; all you need is your postcode, a valid email address and contact number. Then you're ready to browse the available menus, choose what you want to eat, add items to your basket and choose your delivery or collection time, just like you would when shopping online.

How to use the discount code?

To qualify for a discount code you need to be a member of takeawayplanet.com.

• To register as a member simply click on register and enter your details.
• After registering for an account you can log in and placing an order, when you place an order as a registered customer an extra box will appear in your basket (the the right of your selection).
• Enter your discount code in this box and click enter
• Recalculate the amount and make your saving
• Place your order or order more from another takeaway and receive the discount of both

Placing an order for collection

Most of our outlets provide a delivery service but you can also choose to collect your order.

How do I cancel an order?

We do not offer a cancellation service on our website but you may contact the outlet direct as the details will be on the confirmation email, and request the order be cancelled. This is at the outlet's discretion and we can only refund on-line payments if the outlet has authorised the cancellation.

How do I know my order's been received?

We have a support team monitoring orders passing through Takeawayplanet.com. The system allows us to see when your order arrives with the outlet. If we do not receive a valid delivery report for the order, one of our team will call the outlet to confirm it has been received and if necessary, place the order over the phone for you.

What are my payment options?

Payment options are always displayed on the screen for each outlet.
- Credit or debit card - most outlets accept payments online. Your payment will be processed securely and will appear on your statement as www.Takeawayplanet.com.
- Cash on delivery - all of our outlets accept cash on delivery.
- Cheque - selected outlets accept personal cheques if accompanied by a valid cheque guarantee card. Please have your cheque prepared in time for the delivery; the payee details will be displayed on your order confirmation screen. Please note that not all outlets accept cheque payments.

Delivery

To ensure the delivery arrives with you as quickly as possible, please ensure that you provide accurate delivery details and further instructions if your address is difficult to find. If the outlet is unable to locate your address, they will contact you by telephone so also ensure you leave a valid contact number on your order details.
Please note that if a outlet can't find your address and can't get hold of you on the contact number left, refunds for paid orders will be at the discretion of the outlet.

Are there any extra charges?

No, all the prices listed on our website are taken directly from the outlet's current menu and checked/updated on a regular basis. There is no charge for using our website or paying online. So you can rest assured that there will be no nasty surprises when you check you bank statement.

Is there a charge for delivery?

No, one of the benefits of using TakeawayPlanet.com is all of our outlets guarantee free delivery straight to your door! It is that simple.

How long after placing my order will my food arrive?

Approximate delivery times are displayed on the main menu screen so you will be aware of your time of delivery before you check out. Delivery times may vary slightly, particularly at weekends when demand is high.

Can I order from more than one outlet?

Yes, as long as you have placed an order for the minimum amount with the first outlet, you can then place an order with a second outlet. Simply click the order food from another restaurant button on the check out page. Payment options are the same for multiple outlets as they are for a single transaction. This service is provided as a convenience only, unfortunately we cannot guarantee that orders made will be delivered at the same time. Sorry about that one.

Will you use my personal details?

Your personal details are completely secure and are not shared with any third party. We only pass on the details required to the outlet to ensure your order is delivered and nothing else.

Are my card details secure if I pay online?

Card payments are handled securely by our processing company, verified using the latest secure authentication procedures. Therefore your card details are completely secure and also never seen by a member of our staff. You should not be asked for your card details and we would advise you not to volunteer them.

How do I contact the outlet?

The outlets contact details will be in your confirmation email once you have placed your order.

Contacting Takeawayplanet.com

We are an online business so the best way to contact us is via email. Our customer service team checks email until 23.30 seven days a week. You can get in touch with us at:
support@takeawayplanet.com

What happens to my feedback?

Feedback is posted to the live website for other users to view.
Your feedback is very important to us as it is our mission to provide the best service possible to our customers. All feedback is monitored and a number of times throughout the year, a summary is sent to the outlet to enable them to improve their business. If there is miscommunication between the customer and the outlet, we are happy to be the go between for both parties, therefore your details are protected.

Posting feedback to the site

Feedback is displayed on our website to enable customers to share their views and experience. Any comments you choose to leave will be displayed with your first name and first part of your postcode only eg. James, NG2. The feedback is monitored then posted to the live site; we do not post feedback of an offensive, abusive or unlawful nature. We reserve the right to moderate and remove posts at any time and without prior notice. If you wish to make a complaint, please follow the complaints procedure so this can be followed up by our customer service team rather than leaving feedback.

Complaints

If you wish to make a complaint with regards to an order you should contact the outlet whose details will be on your confirmation email.
If you wish to make a general complaint please use the Contact Us form. Our Customer Service Team will look in to the matter as soon as possible. Should your contact be sent after 23:30, our team will look into the matter the next working day and you will be contacted accordingly. At TakeawayPlanet.com we aim to resolve all issues and assure you of our most urgent attention to all customer complaints.

How do I get a refund?

Refunds are at the discretion of the outlet. If you are unhappy with your order, you must first notify the outlet who will amend the order, arrange collection of the order in question and if required, supply a replacement. Please note we can only process a refund once authorisation from the outlet has been received. If an order is not fulfilled we will of course refund your payment as quickly as possible.